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 Info Page
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FedEx has grown to one of the most secure and trusted methods
of getting your package to its final destination on time, secure
and safe. The phrase "When you absolutely positively have
to get it there overnight" rings of FedEx. Here is a link
to some interesting
FedEx facts that people may not know about FedEx the
company. e-Powersellers Shipping Annex is not only
an Authorized FedEx FASC "FedEx Authorized Shipping Center" we
are also an authorized returns center for companies like Crate &
Barrel, Sharper Image and more.
FedEx Pick Up Schedule
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Express: 3:00pm
or later. |
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Ground: 4:30pm or
later |
FedEx Holidays
Please note, that even though these are FedEx holiday, it is
possible e-Powersellers Shipping Annex may be closed for other
holidays therefore preventing pick up at our offices. We are
usually closed on the day after Thanksgiving and may turn Christmas
and New Years into 4-day weekends. Please check with the
Shipping Annex as we get closer to holiday hours.
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Memorial Day
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Independence Day
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Labor Day |
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Thanksgiving Day
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Christmas Day
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New Year's Day |
Our FedEx Payment Policy
For transactions other than "Bill Sender," "Bill Recipient" or
"Bill Third Party," you must pay by cash, check, money order or
credit card. Payment is required when you give us your package. For
"Bill Sender" and "Bill Third Party" transactions, packages will not
be accepted unless you provide a valid FedEx account number. For
"Bill Recipient" transactions, packages can be tendered without
payment, but in order for the package to be delivered, the recipient
must provide a valid FedEx account number or pay with cash, check,
money order or credit card at time of delivery. If the recipient
refuses to pay, the package will be treated as undeliverable and the
sender will be responsible for all transportation charges and other
fees, including all special handling fees.
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"Bill Sender" means charges will be
billed to the sender. The sender's FedEx account number must
appear on the airbill, and the account must be in good credit
standing. The sender may request an initial rebilling to another
party, but all subsequent rebills will be only to the sender. |
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"Bill Recipient" means charges will
be billed to the recipient. (This is not C.O.D. service.) The
recipient's FedEx account number must be provided on the airbill
at the time of shipment, or by the recipient at the time of
delivery, and must be in good credit standing. If an account
number in good credit standing is not provided, the recipient
must pay for the shipment at the time of delivery. |
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"Bill Third Party" means charges will
be billed to someone other than the sender or recipient. Charges
for shipments within the U.S. may be billed only to a third
party in the U.S. In order to choose this billing option, the
FedEx account number of the third party must appear on the
airbill at the time it is tendered and the account must be in
good credit standing. |
Shipping Weight vs. DIM
Weight
Dimensional Weight and Volumetric Weight is the measurement that
FedEx, UPS and now the USPS is using to determine the shipping
price, not only be sheer weight of the item, but by the volume it
takes up on the trucks and planes. Transportation charges may
be assessed based on dimensional weight, which is a volumetric
standard. Dimensional-weight pricing is applicable on a per-package
or per-shipment basis to all shipments in customer packaging. FedEx
packaging may also be subject to dimensional-weight pricing.
Dimensional weight is calculated by multiplying length by width
by height of each package (all in inches) and dividing by 194.
If the dimensional weight exceeds the actual weight, charges based
on the dimensional weight will be assessed.
Fuel Surcharge
Daily the Shipping Annex receives an update from FedEx, UPS, DHL
and the USPS containing rate changes and Fuel Surcharges. The
package you shipped yesterday may today cost a bit more or a bit
less based on these surcharges. The amount changes daily and are at
the sole discretion of the shipping companies. The Shipping
Annex has no control over these charges.
Declared Value &
Insurance
FedEx has maximum insured values. Shipments (packages or
freight) containing all or part of the following items are limited
to a maximum declared value of US$500: We cannot insure beyond these
limits. If you wish to insure for higher amounts, we can ship
your item via UPS and/or USPS via 3rd party insurance like PIC.
Please review the list below of FedEx value limitations
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Artwork,
including any work created or developed by the application of
skill, taste or creative talent for sale, display or collection.
This includes, but is not limited to, items (and their parts)
such as paintings, drawings, vases, tapestries, limited-edition
prints, fine art, statuary, sculpture and collector's items.
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Film,
photographic images (including photographic negatives),
photographic chromes and photographic slides.
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Any commodity
that by its inherent nature is particularly susceptible to
damage or the market value of which is particularly variable or
difficult to ascertain.
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Antiques,
or any commodity that exhibits the style or fashion of a past
era and whose history, age or rarity contributes to its value.
These items include, but are not limited to, furniture,
tableware and glassware.
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Glassware,
including, but not limited to, signs, mirrors, ceramics,
porcelains, china, crystal, glass, framed glass, and any other
commodity with similarly fragile qualities.
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Plasma
screens.
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Jewelry,
including, but not limited to, costume jewelry, watches and
their parts, mount gems or stones (precious or semiprecious),
industrial diamonds, and jewelry made of precious metal.
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Furs,
including, but not limited to, fur clothing, fur-trimmed
clothing and fur pelts.
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Precious
metals, including, but not limited to, gold and silver
bullion or dust, precipitates, or platinum (except as an
integral part of electronic machinery).
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Stocks,
bonds, cash letters or cash equivalents, including, but not
limited to, food stamps, postage stamps (not collectible),
traveler's checks, lottery tickets, money orders, gift cards and
gift certificates, prepaid calling cards (excluding those that
require a code for activation), bond coupons, and bearer bonds.
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Ostrich
and emu eggs.
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Collector's
items such as sports cards, souvenirs and memorabilia.
(Collector's coins and stamps may not be shipped. See the
Prohibited Items section.)
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Guitars
and other musical instruments that are more than 20 years old,
and customized or personalized musical instruments.
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The maximum
declared value for the contents of any FedEx Envelope or
FedEx Pak is US $500. Goods with a value (actual or
declared) exceeding US$500 should not be shipped in a FedEx
Envelope or FedEx Pak. (This limitation does not apply to items
shipped utilizing the FedEx Large or Small Clinical Pak.
Packing Requirements
The Shipping Annex will pack all items to FedEx specifications,
however it does come with a prices to make sure all requirements are
met. We understand when our clients wish to bring in items
they packed themselves just for shipment. If there is any
damage during shipment we would be happy to file a claim with FedEx,
however we can't be assured of a positive outcome. If you are
packing yourself, please follow the below procedures to assure a
safe transport.
All packages must be prepared and packed by the customer for safe
transportation with ordinary care in handling in an
express-transportation environment. Any articles susceptible to
damage as a result of conditions that may be encountered in
transportation, such as changes in temperature or atmospheric
pressure, must be adequately protected by proper packaging. Packages
cannot be wrapped in kraft paper. The FedEx Sleeve and FedEx Bag are
over wraps only, and contents must also be packed in protective
outer packaging and cushioning material
You must use FedEx packaging, new or like new corrugated boxes in
good, rigid condition of adequate size to allow a minimum of 2 to 3
inches of cushioning of contents on the top, bottom and sides. Items
that cannot be packed into cartons (such as auto tail pipes,
mufflers, tires and rims) must have all sharp edges and protrusions
wrapped. We must be able to tag or wrap a FedEx shipping label
around the item for transport.
Briefcases, luggage, garment bags, aluminum cases, plastic cases,
computer cartons or similar types of items whose outer finish might
be damaged by adhesive labels, soiling, marking or other types of
surface damage that is normal with ordinary care in handling should
be placed in a protective container for shipment.
Expanded polystyrene foam coolers must be shipped inside a sturdy
outer container unless tested and approved for acceptance by FedEx
Packaging Design and Development. We do not recommend nor
accept the use of wet ice (frozen water) as a refrigerant.
If a shipment is refused by the recipient, leaks or is damaged due
to inadequate packaging, the shipment will be returned to the
shipper, if possible. If the shipper refuses to accept the returned
shipment or it cannot be returned because of leakage or damage due
to faulty packaging, you, our client are responsible for and will
reimburse the Shipping Annex for all costs and fees of any type
incurred in connection with the storage or disposal of the shipment
or the cleanup of any spill or leakage from the shipment.
For FedEx Express Freight shipments, freight must be on a skid,
pallet or other forkliftable base. Boxes should be stacked squarely
on the skid without hanging over the edge, and the weight should be
distributed evenly on the skid to avoid excess weight being placed
on materials inside the cartons. Use 70-gauge stretch wrap and pass
a minimum of two bands (tightly secured) through the skid voids and
around all cartons. The Shipping Annex works with a 3rd party
company who will come to your location and pick up all pallets and
skids for an additional fee.
Specialty Shipping & Restrictions
Animals: FedEx
Express does not accept live-animal shipments as part of its
regular-scheduled service and does not transport household pets such
as dogs, cats, birds and hamsters. FedEx Express may accept certain
shipments of live animals such as horses, livestock and zoo animals
(to and from zoo locations only) on an exception basis if approved
and coordinated by the FedEx Live Animal Desk (call 1.800.405.9052).
The Shipping Annex will not ship live animals under any conditions.
Please feel free to contact the FedEx Live Animal Desk if you are
interested in a shipment exception.
Biological Substances:
FedEx packaging may not be used to ship dangerous goods (except for
Biological Substance, Category B (UN 3373), which may be shipped in
the FedEx Clinical Pak). The Shipping Annex carries a full supply of
FedEx Clinical packs in storage if needed.
Dangerous Goods:
All packages containing dangerous goods must comply with the
International Civil Aviation Organization (ICAO) Technical
Instructions for the Safe Transport of Dangerous Goods by Air, the
International Air Transport Association (IATA) Dangerous Goods
Regulations and, where applicable, Title 49 of the Code of Federal
Regulations. Shippers of dangerous goods, whether prepared under
ICAO/IATA or 49CFR, must comply with all FedEx Express variations
listed in the current edition of the IATA tariff. The shipper is
responsible for complying with all packing requirements and
appropriate marking and labeling of the package, documentation, as
well as compliance with applicable local, state, and federal laws,
regulations, ordinances and rules. The shipper is also responsible
for ensuring the recipient complies with all applicable local, state
and federal laws, regulations, ordinances and rules for applicable
hazard classes.
We have the right to refuse any package with an odor or any
package that is wet or leaking. If a dangerous-goods shipment
damages or contaminates any property, the shipper is solely
responsible for and will reimburse and indemnify The Shipping Annex
for any and all costs, fees, and expenses it incurs in connection
with the cleanup of such damage or contamination.
Firearms: We will be happy to ship firearms if the following
criteria is met 100% of the time.
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The shipping
party is one of the following: Licensed importers; licensed
manufacturers; licensed dealers; licensed collectors; law
enforcement agencies of the U.S. or any department or agency
thereof; and law enforcement agencies of any state or any
department, agency or political subdivisions thereof and we ship
to a Licensed importers; licensed manufacturer; licensed dealer;
licensed collector; law enforcement agency of the U.S. or any
department or agency thereof; and law enforcement agency of any
state or any department, agency or political subdivisions
thereof. Sorry we just can't ship a gun to your uncle Fred
because he thinks it is cool. |
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Where not
prohibited by local, state and federal law, from individuals to
licensed importers, licensed manufacturers or licensed dealers
(and return of same). |
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If we use Adult
or Direct Signature required on the package. We cannot allow it
to be shipped to a location where the package may be left
unattended. |
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The package is
shipped FedEx Priority Overnight only. |
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The outer package
contains no information about the content. You however must
notify us and we must notify FedEx that the package does contain
a firearm. |
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You must be over
21 to ship this package and provide and leave a copy of your ID
and Firearms License to stay on file at the Shipping Annex.
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The shipper and
recipient are required to comply with all applicable government
regulations and laws, including those pertaining to labeling.
The Bureau of Alcohol, Tobacco, Firearms and Explosives can
provide assistance. |
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FedEx Express
will transport ammunition when packed and labeled in compliance
with local, state and federal law, and the Dangerous Goods
section of this Service Guide. Ammunition is an explosive and
must be shipped separately as dangerous goods. You agree not to
ship loaded firearms or firearms with ammunition in the same
package. |
Fireworks: We
cannot ship fireworks via FedEx or any other method at this time.
Perishables are
accepted for shipment but at our clients risk. We are not
liable for perishable articles shipped via FedEx Priority Overnight,
FedEx Standard Overnight, FedEx 2Day, FedEx Express Saver, FedEx
1Day Freight and FedEx 2Day Freight, unless packaged for a minimum
transit time of at least 12 hours greater than our delivery
commitment time for the shipment.
Shipping perishable articles over a weekend is discouraged, and
packaging such shipments for longer transit times is required. We
recommend that you ship perishable items via FedEx First Overnight,
FedEx Priority Overnight or FedEx 1Day Freight
Pharmaceuticals:
You are responsible for complying with all applicable local, state
and federal laws, regulations, ordinances and rules governing the
shipment of pharmaceuticals. Packages containing pharmaceuticals
must not have labels, markings or other written notice that a
pharmaceutical is contained within. Select the Direct Signature
Required Delivery Signature Option if you require FedEx to obtain a
signature from someone at the delivery address, or the Adult
Signature Required Delivery Signature Option if you require an adult
signature for delivery. See the Delivery Signature Options section
for details.
Plant & Plant
Materials: You must ship plants and plant materials, including
seedlings, plant plugs and cut flowers, in accordance with
applicable local, state and federal laws. Packages containing these
items may be inspected by government agencies, which may result in a
delay in delivery. We are not liable or responsible for damage,
refunds or credits resulting from such delays. (See the Liabilities
Not Assumed and Money-Back Guarantee Policy sections.) Packaging
should be tested for acceptance by FedEx Packaging Design and
Development prior to shipping. See guidelines on packaging specific
commodities (including flowers, computers and perishables) at
http://fedex.com/us/services/packageshipment/packaging/tips.html
Wine: We cannot
ship wine to consumers in the following states: Alabama, Arkansas,
Maryland, Massachusetts, Mississippi, Pennsylvania, or Utah.
For Alaska, special rules apply, deliveries are limited to the
Anchorage, Juneau, Fairbanks, Ketchikan, Kodiak, Sitka, and Valdez
areas only via FedEx Express. Anchorage, Juneau, Fairbanks,
Ketchikan, and Kodiak areas only via FedEx Ground. Please see
FedEx's preferred wine shipping guide / pdf. Consumers may not
ship wine to other consumers using FedEx. All Wine & Alcohol must be
specifically marked and tagged. All packages required Adult
Signature upon delivery. FedEx cannot deliver wine to any
location where there is only a minor present or if the adult signing
for the package appears to be intoxicated.
FedEx Prohibited Items
The Shipping Annex as a
FASC is bound contractually and ethically to meet all FedEx terms
and conditions for shipment. Our clients prohibited from tendering
the following items for shipment, and they will not be accepted:
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Cash, currency,
collectible stamps and coins. |
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Live animals, except
as provided in the Live Animals and Ornamental Marine Life
(Including Live Fish) section. (Edible seafood, such as live
lobsters, crabs or other types of fish and shellfish for human
consumption, is acceptable, provided the shipper is in
compliance with all local, state and federal laws.) |
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Animal carcasses.
(Animal heads and other parts for taxidermy may be accepted but
must be properly packaged. This restriction does not apply to
properly packaged meat or poultry products intended for human
consumption.) |
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Human corpses, human
body parts, human embryos, or cremated or disinterred human
remains. |
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Shipments that
require us to obtain a local, state or federal license for their
transportation. |
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Shipments that may
cause damage or delay to equipment, personnel or other
shipments. |
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Lottery tickets and
gambling devices where prohibited by local, state or federal
law. |
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Hazardous waste,
including, but not limited to, used hypodermic needles or
syringes, or other medical waste. |
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Packages that are
wet, leaking or emit an odor of any kind. |
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Live insects. |
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Shipments or
commodities that are prohibited by applicable local, state or
federal law. |
Notwithstanding any other provision of the FedEx Service Guide, we
are not liable for delay of, loss of or damage to a shipment of any
prohibited item. The client agrees to indemnify the Shipping Annex
for any and all costs, fees and expenses we incur as a result of the
client's violation of any local, state or federal laws or
regulations or from tendering any prohibited item for shipment.
FedEx Delivery / Delivery Procedures
The Shipping Annex always
wants shipments to go as perfect as possible. In order to help
make shipping a pleasant experience it is good to understand all
FedEx rules and polices that occur during any shipment.
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FedEx does not
offer a restricted-delivery service and may deliver to someone
other than the person or entity named as the recipient. We also
may make an indirect delivery. Indirect delivery is a completed
delivery to an address or location other than the address on the
airbill and includes shipments delivered via Indirect Signature
Required service. Packages cannot be delivered to P.O. boxes or
P.O. box ZIP codes. Package addresses must include the complete
street address and ZIP code of the recipient. Businesses
that use internal PO Boxes can be delivered. |
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If FedEx's first
delivery attempt of a shipment to a non-residential address is
unsuccessful, they may make two additional attempts on the
following two consecutive business days. If a package still
cannot be delivered, FedEx may hold it for two additional
business days and may research its status with the sender,
recipient, or both, and receive further instruction. After that
time, FedEx will return it to the sender as undeliverable. |
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Shipments to
hotels, hospitals, government offices or installations,
university campuses, or other facilities that utilize a mailroom
or other central receiving area will be delivered to the central
receiving area, unless otherwise authorized and approved by
FedEx. |
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Proof of pickup
is available upon request. You must provide the pickup number or
FedEx tracking number (also known as the airbill number). We
will not provide proof of pickup unless you provide this
information. |
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FedEx will not
delivery packages that violate local, State or Federal law. |
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Additional
charges may apply for late-hours, weekend or holiday pickup and
delivery. |
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Pickup and
delivery may not be available in all areas. |
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An on-call pickup
surcharge applies for FedEx Print Return Label and FedEx E-Mail
Return Label shipments. |
FedEx Delivery / Signature Options
By adding signatures you are also adding fees onto the shipping
charge. We normally recommend indirect signature for low
priority items, however for sensitive documents a Direct Signature
is recommended. When sending to a business "Adult Signature" is
almost never necessary as not many children should be "at work",
however Adult Signature works well when sending an valuable or time
sensitive package to a home.
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Indirect Signature Required. FedEx
will obtain a signature in one of three ways:
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From any person at the delivery address;
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From a neighbor, building manager or
other person at a neighboring address; or |
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The recipient can sign a FedEx door tag
authorizing release of the package without anyone present. |
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Direct Signature Required. FedEx will
obtain a signature from any person at the delivery address. If
no one is at the address, FedEx will reattempt delivery. |
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Adult Signature Required. FedEx will
obtain a signature from any person at least 21 years old |
FedEx Proof of Delivery
The Shipping Annex when available will upon request provide
proof-of-delivery information for packages delivered within 30-days
from shipment. Beyond that point we will be happy to provide
our clients with contact information at FedEx to do further
research. As nearly all FedEx packages are within a week or
ten days we hope a 30-day point of research is more than fair. FedEx
keeps all tracking information in their database for as long as 18
months and can assist with that research. The Shipping Annex and
FedEx assumes no liability for any inability to provide a record of
the proof of delivery
When available, we may also provide an image of the signature proof
of delivery or you can request one online at fedex.com. We can
provide an image of the recipient's signature along with other
delivery information that is available in electronic form.
FedEx Reroutes
The Shipping Annex can assist with rerouting a package, however
FedEx has strict rules and of course charges to facilitate this
process. At this point the Shipping Annex rate for reroutes is 1 1/2
times the the original shipping amount or a minimum of $25 per
instance whichever is higher. An alternate option is to have the
item held at a FedEx office to be picked up later. This service can
be done at no charge as long as the FedEx facility is in the same
city as the package was already destined.
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The recipient may
contact FedEx directly and have the package held at the local
FedEx facility at no cost. Just provide the recipient with
the FedEx tracking number. |
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FedEx's
money-back guarantee policy does not apply to shipments that are
rerouted. We have no liability for any remedy for service
failure for these shipments. |
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Only one reroute
will be allowed per package. |
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FedEx may require
photo identification of the person authorized to pick up the
package. |
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FedEx will not
reroute shipments when Adult Signature Required has been
selected as a delivery signature option. |
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Dangerous goods
may not be rerouted to an address other than the original
intended-recipient's address provided by the shipper. (Note:
Shipments may be made available as hold for pickup or be
returned to the sender.) |
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Any requested
change to an address that is not a reroute or an address
correction is a new shipment, and new shipping charges will
apply. |
FedEx Oversize Policy
Pieces weighing less than 151 lbs. that exceed 165 inches in
length and girth combined ("extra-large" packages) may be accepted
as FedEx 1Day Freight or FedEx 2Day Freight shipments. These pieces
do not have to be palletized (skidded), stackable or forkliftable.
Minimum billable weight is 151 lbs. regardless of actual weight
The length and girth of a package is length plus (2 times the
height) plus (2 times the width). If the dimension includes a
fraction, a fraction of one-half or greater will be rounded up to
the next whole number; less than one-half will be rounded down to
the next whole number
FedEx Inspection Policy
FedEx may, at their sole discretion, open and inspect any
shipment without notice.
FedEx Refund Policy
FedEx will usually without issue offer a shipping refund on items
that are not delivered on time via a Service Failure. If your
package is not delivered on time based on FedEx guaranteed times
please contact the Shipping Annex and upon request, either refund or
credit your transportation charges in the event of a service failure
(which means delivery of your package 60 seconds or more after the
published delivery commitment time for the selected service and
destination, except as otherwise described in FedEx's terms and
conditions. This money-back guarantee is your exclusive remedy in
the event of a service failure for the recovery of all or any
portion of the FedEx charges for a shipment. If the money-back
guarantee is suspended, there is no remedy or recovery of charges
for a service failure. We will pay our clients the refund
after we receive authorization and/or payment from FedEx.
Please remember that rural routes may not be eligible for FedEx
refund as they don't fall under basic time delivery guarantees.
We never offer time based refunds on FedEx Home or business Ground
deliveries. However refunds can be of course issued for lost
or damaged items based on the insurance limits as described above.
The Shipping Annex will be happy to be the liaison between you,
our client and FedEx. If the packaged was packed by
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